Start Date

18-4-2008 11:15 AM

Description

Roberts Wesleyan College opened a new library facility in August 2007. Along with a fabulous new structure came increases in activity, changes in organizational structure and job responsibilities, and a new environment. Staff needed a fast, effective way to communicate the rapid changes, to ensure that anyone working at the public services desk would be able to find information quickly, and to train a student workforce that had more than doubled in size. Staff worked together to develop a CMS to address these concerns. While still a work in progress, the CMS sites have worked well to ensure delivery of a high standard of customer service, including e-reserve materials.

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Apr 18th, 11:15 AM

Moodle Your Way to Better Training and Service: CMS in a Public Services Environment

Roberts Wesleyan College opened a new library facility in August 2007. Along with a fabulous new structure came increases in activity, changes in organizational structure and job responsibilities, and a new environment. Staff needed a fast, effective way to communicate the rapid changes, to ensure that anyone working at the public services desk would be able to find information quickly, and to train a student workforce that had more than doubled in size. Staff worked together to develop a CMS to address these concerns. While still a work in progress, the CMS sites have worked well to ensure delivery of a high standard of customer service, including e-reserve materials.